BBMHA Complaints regarding the Operation of the Association & Parent Complaints Processes
Full Rules and Regulations can be found at:
2.7 Complaints regarding the Operation of the Association
a) Complaints or questions regarding the operation of the Association must be submitted, in
writing, with signature to the Complaints Director. Any complaints received without
signature by email or by telephone will not be addressed.
b) Written complaints and questions received shall be included in the agenda of the next
meeting of the Executive.
c) Complaints/questions should be submitted at least one week prior to the Executive
Meeting to allow sufficient time for a full investigation before the meeting.
d) Upon receipt of a complaint, the Complaints Director will investigate the complaint and
present recommendations to the Executive or for immediate, serious issues, may call a
special meeting of the Executive.
e) Discussions of complaints of a sensitive or personal nature at an Executive Meeting will
not be open to the general membership and shall be kept confidential.
f) All complaints shall receive a written reply.
7.5 Parent Complaints
a) Any Parent complaints regarding the coaching staff or the operation of the team must be
given to the team rep, after the mandatory 24 hour cooling off period; in writing with
signature (either by hand, or scanned electronic copy). Emails to Complaints Director accepted.
All complaints will first be
attempted to be resolved at the team level by the Team Rep with the parties involved.
b) If a resolution can not be agreed upon at the team level, the Vice President/Complaints
Director will be contacted by the team rep to be an intermediary in assisting a resolution
with the parties involved.
c) If a resolution can still not be reached the Executive will make a ruling after a hearing of
the parties involved.